At MLITY, we want you to receive the correct product in good condition. Please review our return and refund policy before placing an order.

Return Eligibility

You may request a return or replacement if:

  • You received a damaged or defective product.
  • You received a product different from the item you ordered.
  • The product is missing from the package.

Please contact us within 7 days of delivery to request a return or replacement.

Wrong Model or Compatibility

Please carefully verify your mobile phone model and product compatibility before placing an order.

Returns may not be accepted if the correct product was delivered but the customer selected the wrong phone model, variant, size, or compatibility option while ordering.

Return Conditions

To be eligible for a return, the product should be unused and, where reasonably possible, returned with its original packaging and accessories supplied with the product.

We may request photographs or other reasonable information to verify damaged, defective, incorrect, or missing products before approving a return or replacement.

Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse or improper handling after delivery.
  • Products showing excessive wear or physical damage caused after delivery.
  • Items returned without necessary proof of purchase or order details.
  • Items outside the applicable return period, except where required by law.

Refunds

Once an approved return is received and inspected, we will notify you about the refund status.

Approved refunds will generally be processed to the original payment method within 5–7 business days after the returned product is received and approved. The time taken for the amount to reflect in your account may vary depending on your payment provider or bank.

For Cash on Delivery orders, we may request appropriate bank or payment details to process an approved refund.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

An order may not be cancellable once it has been packed, shipped, or handed over to the courier partner.

Return Shipping

For verified damaged, defective, or incorrect products supplied by MLITY, return or replacement arrangements will be communicated to the customer.

For other approved returns, any applicable return-shipping responsibility or charges will be communicated before the return is processed.

Consumer Rights

Nothing in this policy limits any rights or remedies available to customers under applicable Indian consumer protection laws.

Contact Us

For return, replacement, cancellation, or refund assistance, please contact:

MLITY
No 691, 2nd Stage, Rajajinagar
Bangalore, Karnataka – 560010
India
Phone: +91 8431992414
Email: support@mlity.in
Website: mlity.in

Last updated: September 2026