Frequently Asked Questions

1. What products does MLITY sell?
MLITY offers mobile accessories including transparent protective back covers and tempered glass screen protectors for selected smartphone models.

2. How do I choose the correct product for my phone?
Please check your exact phone model before placing an order. Products designed for one model may not fit another model, even if the phones look similar.

3. What are the shipping charges?
Orders below ₹249 have a shipping charge of ₹49. Orders of ₹249 or above qualify for FREE shipping.

4. How long does delivery take?
Delivery time depends on your location and courier service availability. Estimated delivery information will be provided during the order and shipping process.

5. How can I track my order?
You can use the Track Order page on our website. Enter your Order ID and the billing email address used while placing the order.

6. What payment methods are available?
Available payment options are displayed securely during checkout. Cash on Delivery may also be available where applicable.

7. What if I receive a damaged, defective, or incorrect product?
Please contact us within 7 days of receiving your order. We will review the issue and assist you according to our Return & Refund Policy.

8. Can I return a product if I ordered the wrong phone model?
Products ordered for the wrong phone model may not be eligible for return. Please verify your exact device model before placing your order.

9. What happens if a product is out of stock?
If a product is unavailable, you may check our website again later as inventory is updated periodically.

10. How can I contact MLITY?
For order or product-related assistance, contact us at support@mlity.in.